The article provides an overview of approaches to determining the operating efficiency of banks. Using the generally accepted classification of the bank's activities, the authors highlight methods of measuring the effectiveness of commercial bank’s activities, the most relevant in the current economic environment, their capabilities and limitations. The authors conclude that the balanced indicative system’s application allows conducting a comprehensive assessment of financial and non-financial aspects of the modern bank's activities, to determine the level of its effectiveness achieved and to identify the ways of further organization development.