Client profiles formation as a result of regional labor market research

Abstract

The study aims to analyze the experience of delivering public services in the field of employment, specifically on client interactions at the Omsk and Omsk region’s employment center. The authors of the article focused on the regional labor market and the necessity of developing a client profile for the employment center as key scientific areas. The authors conducted a study that surveyed residents of Omsk and the Omsk Oblast. The survey employed various methods, including online questionnaires, personal interviews, paper-based questionnaires, and interviews with representatives from the Employment Center of Omsk and the Omsk region. The authors carried out two surveys between October 2023 and January 2024. Citizens who applied to the Employment Center of Omsk and the Omsk region, as well as randomly selected citizens of the Omsk region, were involved in the first survey. The second survey was divided into 4 groups, each representing a different studied client profile. Four client profiles were created using generalized data: “orphans”, “women with children”, “pre-retirees”, and “retirees”.