COOPERATION OF LOCAL AUTHORITIES AND NON-PROFIT ORGANIZATIONS IN PUBLIC SERVICES REFORMS: THE EXPERIENCE OF THE REPUBLIC OF KAZAKHSTAN
https://doi.org/10.34822/2312-3419-2019-4-58-67
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Abstract
The article presents the experience of the non-profit company the Fund for Informational Support for Society Development (Ust-Kamenogorsk, the Republic of Kazakhstan), in quality improvement of public services. The article describes the practical experience in assessing the quality of public services and improving the mechanisms of public services through the business processes reengineering.
About the Authors
S. V. Pizikov
Fund for Informational Support for Society Development, Ust-Kamenogorsk, Republic of Kazakhstan
Kazakhstan
Kazakhstan
Expert Methodologist
E-mail: pizikov.s@gmail.com
N. V. Romanyuk
Fund for Informational Support for Society Development, Ust-Kamenogorsk, Republic of Kazakhstan
Kazakhstan
Kazakhstan
Consultant
E-mail: info@fipro.kz
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Review
For citations:
Pizikov S.V., Romanyuk N.V. COOPERATION OF LOCAL AUTHORITIES AND NON-PROFIT ORGANIZATIONS IN PUBLIC SERVICES REFORMS: THE EXPERIENCE OF THE REPUBLIC OF KAZAKHSTAN. Surgut State University Journal. 2019;(4 (26)):58-67. (In Russ.) https://doi.org/10.34822/2312-3419-2019-4-58-67
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